Note: this page is a subpage of Solving location issues
***
If you have a Samsung phone - this paragraph is highly important as location errors are frequent on Samsung.
-
Go to your phone settings > Apps > FAIRTIQ*. Make sure that Remove permissions if app is unused is disabled
-
Go to your phone settings > Apps > FAIRTIQ* > Battery. Select Unrestricted
-
Go to your phone settings > Battery and device care > Battery > Background usage limits. Make sure that Put unused apps to sleep is disabled
-
Go to your phone settings > Battery and device care > Battery > More battery settings. Make sure that Adaptive battery is disabled.
Note: if adaptive battery is enabled, FAIRTIQ will be mostly unable to use location data as soon as the app is not open on the screen anymore. The lower the battery is, the worse the GPS location quality.
Note: with OS update, some keywords might change. If you have any questions, contact us via your FAIRTIQ app.
| *Note: are you using another check-in app such as ZVV or BLS ? Then please replace "FAIRTIQ" with the name of your app of usage. |
Are you using another Android brand? See Android - Solve location issues
That's it! Thank you! Your cooperation greatly contributes to the effectiveness of our ticketing solution.