Note: this page is a subpage of Solving location issues
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If you have a Samsung phone - this paragraph is highly important as location errors are frequent on Samsung.
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Go to your phone settings > Apps > FAIRTIQ
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Make sure that Remove permissions if app is unused is disabled
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Go to your phone settings > Apps > FAIRTIQ > Battery
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Select Unrestricted
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Go to your phone settings > Battery and device care > Battery > Background usage limits
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Make sure that Put unused apps to sleep is disabled
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Go to your phone settings > Battery and device care > Three dots (top right corner) > Automation
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Make sure that Adaptive power saving is disabled
Note: with OS update, some keywords might change. If you have any questions, contact us via your FAIRTIQ app.
Are you using another Android brand? See Android - Solve location issues
That's it! Thank you! Your cooperation greatly contributes to the effectiveness of our ticketing solution.