📍 Android - Solve location issues

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If you have an Android phone, please follow the recommendations below:

Note: this page is a subpage of Solving location issues

Disable any battery saving settings for FAIRTIQ* including Power Saving Mode, Battery Management or any third-party apps. This will not affect your power saving settings for other apps. Please see below for more information on your specific device. 

Phone Instructions
Samsung Read this article: Samsung - Solve location issues
Google Pixel
  1. Settings > Apps > FAIRTIQ* > Battery > Don't optimize.
  2. Settings > Battery > Adaptive preferences > Adaptive battery > Turn OFF
HTC Settings > Power > Battery optimization > Not optimized > All apps FAIRTIQ* > Don't optimize > Done.
Huawei
  1. Turn Energy Settings to Normal and add FAIRTIQ to “Protected Apps.”
  2. Settings > Apps > Advanced > Ignore optimizations > Allowed >  All apps > FAIRTIQ* > Allow.
LG Settings > Battery & power saving > Battery usage > Ignore optimizations > turn ON for FAIRTIQ.
Motorola Settings > Battery > select the menu in the upper right-hand corner> Battery optimization > Not optimized > All Apps > FAIRTIQ* > Don't Optimize.
OnePlus (using OxygenOS Settings) Settings > Battery > Battery optimization > select menu at the top > switch to All apps list > FAIRTIQ* > Don't optimize.
Sony Settings >Battery > select the menu in the upper right-hand corner > Battery optimization > Apps > FAIRTIQ*.
Xiaomi (MIUI OS)
  1. Settings > Additional Settings > Battery & performance > Manage apps battery usage > apps > FAIRTIQ*.
  2. Settings > Additional Settings > Privacy > Location > ensure you are using High Accuracy for Location Mode and allowing location access.

 With OS update, some keywords might change. If you have any questions, contact us via your FAIRTIQ app.

*Note: are you using another check-in app such as ZVV or BLS ? Then please replace "FAIRTIQ" with the name of your app of usage.