📍 Android - Solve location issues

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Note: this page is a subpage of Solving location issues

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If you have an Android phone, please follow the recommendations below:

Disable any battery saving settings for FAIRTIQ including Power Saving Mode, Battery Management or any third-party apps. This will not affect your power saving settings for other apps. Please see below for more information on your specific device. 

    1. Samsung: Read this article: Samsung - Solve location issues
    2. Google Pixel: 
      1. Settings > Apps > FAIRTIQ* > Battery > Don't optimize. 
      2. Settings > Battery > Adaptive preferences > Adaptive battery > Turn OFF
    3. HTC: Settings > Power > Battery optimization > Not optimized > All apps > FAIRTIQ* > Don't optimize > Done.
    4. Huawei:
      1. Turn Energy Settings to Normal and add FAIRTIQ to “Protected Apps.”
      2. Settings > Apps > Advanced > Ignore optimizations > Allowed > All apps > FAIRTIQ* > Allow.
    5. LG: Settings > Battery & power saving > Battery usage > Ignore optimizations > turn ON for FAIRTIQ.
    6. Motorola: Settings > Battery > select the menu in the upper right-hand corner > Battery optimization > Not optimized > All Apps > FAIRTIQ* > Don't Optimize.
    7. OnePlus (using OxygenOS Settings): Settings > Battery > Battery optimization > select menu at the top > switch to All apps list > FAIRTIQ* > Don't optimize.
    8. Sony: Settings >Battery > select the menu in the upper right-hand corner > Battery optimization > Apps > FAIRTIQ*.
    9. Xiaomi (MIUI OS):
      1. Settings > Additional Settings > Battery & performance > Manage apps battery usage > apps > FAIRTIQ*.
      2. Settings > Additional Settings > Privacy > Location > ensure you are using High Accuracy for Location Mode and allowing location access.

Note: with OS update, some keywords might change. If you have any questions, contact us via your FAIRTIQ app.

*Note: are you using another check-in app such as ZVV or BLS ?
Then please replace "FAIRTIQ" with the name of your app of usage.

 

That's it! Thank you! Your cooperation greatly contributes to the effectiveness of our ticketing solution.