Update to the GTC/ Privacy Notice Mai 2023

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On May 1st, 2023 all FAIRTIQ users* have been informed by e-mail about the Privacy Notice and General Terms and Conditions update, coming into effect on May 3rd, 2023.

*It is possible that you didn't see this e-mail. Possible reasons are: 

  • You did not add an e-mail address to the FAIRTIQ app. Please add one to make sure that you will receive future updates.

  • The e-mail went into your spam folder.

For your comfort, we have reported the content of the e-mail below:

Hello 👋

We just want to pre-inform you about the upcoming changes to our GTC and privacy notice that are set to effect on 3.5.2023. 

When you open the FAIRTIQ app for the first time on or after 3.5.2023, a prompt will appear in the app asking you to agree to the updated GTC. You will have to give your consent in the app once. Otherwise, you will not be able to start your FAIRTIQ journey after 3.05.2023.

The main GTC updates 

  • In the GTC, the section about the processing of personal data has been shortened. All information can be found uniformly in the privacy notice. 

Main changes in the privacy notice in a nutshell

  • Our updated privacy notice includes privacy icons to create additional transparency so that you know how your data is processed by FAIRTIQ.
  • The retention period for the general information about the customer and the fellow passengers has been shortened to 24 months. As before, journeys are anonymised after the end of the customer care period.
  • Some stations in the German North Rhine-Westphalia with difficult location possibilities are equipped with Bluetooth beacons. The app collects the signals from the beacons to allow the location and check in/out at these stations.
  • As a side effect of the app’s success, we had to start automating our fraud prevention and detection processes. The algorithms in use include automatic decision-making and profiling mechanisms.
  • We are planning to provide data for scientific research purposes (academia). In such cases, we’ll ensure it’s not possible to link the data with individual users.
Learn more about our GTC and privacy notice

If you have any questions or doubts about this topic, please contact us directly at app.privacy@fairtiq.com.

 

Happy traveling and all the best,

Your Legal & Privacy Team at FAIRTIQ

 

On December 14th, 2023 all FAIRTIQ users* have been informed by e-mail about the Privacy Notice and General Terms and Conditions update, coming into effect on December 20th, 2023.

*It is possible that you didn't see this e-mail. Possible reasons are: 

  • You did not add an e-mail address to the FAIRTIQ app. Please add one to make sure that you will receive future updates.

  • The e-mail went into your spam folder.

For your comfort, we have reported the content of the e-mail below:

Hello 👋

We want to notify you that an updated privacy notice and General Terms and Conditions (GTC) will become effective on December 20, 2023.

Upon opening the FAIRTIQ app on or after December 20, you'll encounter a prompt requesting your agreement to the updated GTC. You'll be required to provide consent only once. Otherwise, you will not be able to start a trip with FAIRTIQ after December 20.

 Summary of the main GTC updates

  • We will activate the payment method Paypal in Germany and Austria directly via our payment service provider Adyen. This comes with the advantage that you will be able to use PayPal in all regions it is activated without the need for re-registrating it. The consequence of this change: Payments in Germany and Austria will be handled via our German subsidiary, FAIRTIQ Deutschland. For you, this change comes with the sole advantage of increased customer friendliness and no disadvantages. See section III E for additional info.
  • When traveling with FAIRTIQ, it is essential to carry an identity document at all times to present during ticket inspections. This requirement is in line with tariff regulations and is not a recent development. We have added a sentence on it in section III G 2 to ensure you don’t forget about your duty.
Learn more about our GTCs

 Summary of the main privacy notice updates

  • We'll be testing AI-supported customer care to expedite response times for standard customer queries. Consequently, we've updated the automated decision-making section. Don't worry, we'll still provide in-person support for you. Details can be found in Section G.
  • Every public transport ticket purchased in Switzerland, whether through an online shop, an app, or a ticket vending machine, is priced by the central pricing engine of the Swiss Public Transport Industry, NOVA. The same pricing mechanism applies to journeys with FAIRITQ. If you register your SwissPass/SwissPassID in the app, journey data will be transferred to NOVA, including your SwissPass ID. Among other reasons, this is necessary to automatically consider your subscriptions when calculating journey prices. Refer to Section I for more information.
  • As you might have heard, the EU commission has confirmed the United States having the same data protection level as defined by GDPR. We therefore updated the section about the data processing locations and transfer mechanisms accordingly. We therefore updated section R of the privacy notice.
Learn more about our privacy notice

If you have any questions or doubts about this topic, please contact us directly at app.privacy@fairtiq.com.

Happy traveling and all the best,

Your Legal & Privacy Team at FAIRTIQ