Starting with FAIRTIQ

Welcome to FAIRTIQ. Great to have you with us.

The registration process should only take you a few minutes.

1. Get the app

Download the FAIRTIQ app from the Apple App Store or the Google Play Store. Make sure to comply with the app requirements.

2. Create an account

Enter your phone number – an unique password will be sent to you by text message.

3. Grant the required permission in the pop-up windows

FAIRTIQ uses several datapoints from your smartphone to detect and compute the right journey. No worries, your data is safe with us (learn more).
Required permission on Apple iOS
Required permission on Android

4. Set up your account

Fill in the required information and add a valid means of payment. Your means of payment won't be charged.

5. Choose your ticket settings

If you own a discount pass or a regional card, add it to your account. You can also choose your travel class. 

The information on passes compatible with FAIRTIQ as well as on the area of validity of the FAIRTIQ app can be found on our website and in this help center – simply choose your region on the left. 

Congratulations! Your account is set up

You are now ready for your first FAIRTIQ trip. Here is a short video showing you how FAIRTIQ works.

If you have any question, do not hesitate to contact us via the app.