Using FAIRTIQ: Requirements

To use FAIRTIQ, make sure you comply with the following requirements

  • You own a smartphone with iOS 11.0 (or newer) or Android 5.0 (or newer).

  • You have a functioning SIM-card which allows mobile data (FAIRTIQ uses approximately 1MB per hour).

  • You have a valid means of payment.

  • You have granted all the necessary permissions
    Required permission on Apple iOS
    Required permission on Android

Additional information

  • Some Android smartphones have an aggressive energy-saving mode which prevents using from getting the necessary data. Make sure to deactivate it when using FAIRTIQ. Try these tips when travelling with FAIRTIQ with a Android phone:

    • The usage of a personal hotspot might block access to GPS data. It is useful to open manually the FAIRTIQ app during the journey.
    • Finally, check that you're running the latest updates of both the FAIRTIQ app and your Android device.
  • On Android, FAIRTIQ uses Google Location Services. Therefore, the recent Huawei phones are unfortunately not compatible with FAIRTIQ (P40, Mate 30).
  • FAIRTIQ is not compatible with Windows Phones.

  • FAIRTIQ does not support jailbroken or rooted devices.

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