We are sorry that you have difficulties with the credit card registration. You should contact your bank with your question.
Below are some possible reasons for your bank's refusal:
- Your credit card is blocked, expired or recognizes the registration as a fraud attempt
- Your credit card does not accept registrations for recurring charges by the merchant (so-called merchant initiated recurring payments)
- The 3D Secure procedure of your credit card is not finally configured
- The 3D Secure procedure is not or not yet compatible with smartphone apps (some banks have several 3D Secure procedures to choose between)
Is it possible that the 3D Secure procedure is not yet activated on your card? In this case, please contact your bank and ask for assistance in activating 3D Secure. The technical implementation of this procedure is provided by the issuing banks and varies depending on the bank. Your payment method should then work with FAIRTIQ without any problems.