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πŸ’³ New Payment Provider: FAQ

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FAIRTIQ Has a New Payment Provider: What You Need to Know πŸ’³

FAIRTIQ is growing πŸš€, and to make things easier for our users, we are switching to a new payment system. This means paying for your trips will soon be simpler and the same in all the areas where FAIRTIQ is used. 🌍

Why the Change? πŸ€”

FAIRTIQ’s expansion across multiple regions has made it increasingly important to offer a consistent payment experience for all users. Our new payment platform enables us to provide a wider range of payment options that can serve users in all regions with the same means of payment. Once the migration is complete, the following means of payment will be available in all FAIRTIQ regions:

  • 🍏 Apple Pay for iOS users
  • πŸ€– Google Pay for Android users
  • πŸ’³ Visa
  • πŸ’³ Mastercard

Additionally, in some regions, users will have the option to use locally popular wallets such as Klarna, PayPal, or TWINT, ensuring that everyone has access to their preferred method of payment. πŸ‘œ

Frequently Asked Questions (FAQ) ❓

🚫 Why can't I use my payment method anymore?

With the new payment system, some methods have changed. For example, if you were using SEPA, you will now need to use Klarna or another payment method. Please check the available payment options in your FAIRTIQ app and choose a new one. We are sorry for the inconvenience. πŸ™

πŸ“§ Is the email I received about payment changes real? 

It's always good to be cautious. While FAIRTIQ is indeed sending emails regarding payment changes, to ensure your security, please only enter payment information directly within the FAIRTIQ app. If you receive an email and are unsure about its authenticity, avoid clicking on any links. Instead, use the FAIRTIQ app to verify your payment details or reach out to us directly through the app. πŸ”’

πŸ”„ Why do I need to add my payment method again? 

We were able to move some payment methods to the new system automatically. However, some e-wallets (like PayPal or TWINT) could not be moved over. This means you may need to add your payment method again. Sorry for the trouble, and thanks for your understanding. πŸ™

❌ FAIRTIQ still does not work after I changed my payment method? 

If you are still having problems after changing your payment method, try removing any extra payment methods in the app. This might help make things work properly again. βœ”οΈ

πŸ€·β€β™‚οΈ My payment method is not accepted. What should I do? 

If your payment method is not working, please see our help article for more details on what to do: Payment card is rejected.