T&Cs – April 2025
On March 26, 2025, FAIRTIQ sent an email to all of its customers*, with important information about updates to the Privacy Policy and Terms & Conditions, which will take effect on April 4, 2025.
*You may not have seen this email. Possible reasons include:
- You haven’t added an email address to the FAIRTIQ app. Please add one to make sure you receive future updates.
- The email landed in your spam or junk folder.
For your convenience, we’ve included the email content below:
Hello,
We’re reaching out to inform you about upcoming changes to our Terms & Conditions and Privacy Policy, which will take effect on April 4, 2025.Starting April 4, 2025, when you open the FAIRTIQ app, you will be asked to accept the updated Terms & Conditions directly in the app. You’ll only need to do this once to continue using FAIRTIQ smoothly.
*Please note: You won’t be able to accept the changes before April 4, 2025. The approval happens directly in the app—no need to reply to this email.
Key changes to the terms & conditionsYour FAIRTIQ account belongs to you.
Your account is personal and cannot be shared or transferred to others. If someone doesn’t have a FAIRTIQ account yet, they can easily create their own. However, you can travel with companions using your account.
Better safe than sorry
FAIRTIQ works closely with transport companies and authorities to ensure fair and secure use of the app. This includes monitoring potential misuse. In cases of justified suspicion, the affected user may be added to an internal register.
Fair usage for everyone
To ensure accurate pricing and smooth app performance, the app must have continuous access to your location data throughout your journey—from start to finish. Deliberately blocking or tampering with location data is not permitted.
For transparency and fraud prevention, we may, in certain cases, request a copy of the public transport subscription stored in your app. This helps us ensure a fair experience for all users.
Note: These measures are necessary to maintain the fair and secure operation of the app and to prevent misuse, in line with transport company and authority regulations.
Key changes to the privacy policyNew account creation options
You’ll soon have more ways to sign up and log in to FAIRTIQ—either via Social Login (Google or Apple) or the traditional method using your email and password. If you already have a FAIRTIQ account, nothing changes for you. You can continue using your current login method as usual.
Transparency in data sharing
We prioritize transparency and data protection. Our systems undergo regular audits to ensure compliance with legal requirements. In this context, auditors and consultants may be granted limited access to certain data to perform their duties.
In Switzerland, if fraud is confirmed, the affected account will be blocked across all FAIRTIQ-operated systems. In such cases, we may share data with our Swiss partners and add the account to a register.
Changes to data retention
To enhance data protection, we are reducing the retention period for location data that is not linked to public transport trips to two months.
Additionally, we’ve introduced change and deletion logs, which are securely stored in compliance with privacy regulations.
More about the Terms & Conditions
If you have any questions, you can contact us directly via the app or through this contact form.
Your FAIRTIQ Legal & Privacy Team wishes you a great journey.