When does FAIRTIQ access your location data and what is the data used for?

Why does FAIRTIQ need the permission to “always” access location on iOS (iPhone)?

Apple has changed the permissions for location data with iOS 11. The feature is described by Apple as follows:

  • "Never": Prevents access to Location Services information.
  • "When using the app": The app has access to your location only if it or one of its features is visible on the screen.
  • "Always": The app has access to your location even if it's running in the background.

You can find more information here: https://support.apple.com/en-us/HT207092.

FAIRTIQ has to be able to track the journey even when the FAIRTIQ app is not visible in the foreground / on the screen. Therefore, the location permission "always" is necessary.
Having the permission to always access the location data allows us to continue your journey and provide you with a valid ticket even if the app crashes in background or if you accidentally close it.

When and how does FAIRTIQ access your location data?

In order to locate the available check-in stations next to you, FAIRTIQ accesses your location when the app is open. Having an ongoing (checked in) journey FAIRTIQ collects your location data in order to compute the best price available for the chosen route and vehicle combination.

FAIRTIQ will never collect or access your location data if you have no ongoing journey (=checked out) and the app closed. This is also stated in our general terms and conditions (https://fairtiq.com/en-ch/politik/gtc) and in our privacy policy (https://fairtiq.com/en-ch/politik/app-privacy-policy).

What happens with location data sent to FAIRTIQ?

In order to provide support to our customers and for fraud recognition the data is stored for one year. Travels older than one year are automatically detached from the customer.
We use the data anonymously to further optimise the travel calculation through machine learning.

FAIRTIQ does not create motion profiles of individual users. Nor does FAIRTIQ sell any related customer data to 3rd parties.

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