iOS (iPhone) - Why does FAIRTIQ need the permission to “always” access location?
Apple has changed the permissions for location data with iOS 11 and above. The feature is described by Apple as follows:
- "Never": Prevents access to Location Services information.
- "When using the app": The app has access to your location only if it or one of its features is visible on the screen.
- "Always": The app has access to your location even if it's running in the background.
You can find more information here: https://support.apple.com/en-us/HT207092.
FAIRTIQ has to be able to track the journey even when the FAIRTIQ app is not visible in the foreground / on the screen. Therefore, the location permission "always" is necessary.
Having the permission to always access the location data allows us to continue your journey and provide you with a valid ticket even if the app crashes in background or if you accidentally close it.
Android - Why does FAIRTIQ need the access location permission set to "all the time"?
With android 10, the system now requires the user to define if an app is authorized to access the location when it runs in the background. The user is given the following options:
- Allow all the time
- Allow only while using the app
FAIRTIQ has to be able to determine the journey even when the app is not visible in the foreground / on the screen. Therefore, the location permission "Allow all the time" is required in order for FAIRTIQ to be allowed to provide you a valid ticket.
When and how does FAIRTIQ access your location data?
In order to locate the available check-in stations next to you, FAIRTIQ accesses your location when the app is open. Having an ongoing (checked in) journey FAIRTIQ collects your location data in order to compute the best price available for the chosen route and vehicle combination.
What happens with location data sent to FAIRTIQ?
In order to provide support to our customers and for fraud recognition the data is stored for one year. Travels older than one year are automatically detached from the customer.
We use the data anonymously to further optimise the travel calculation through machine learning.
FAIRTIQ does not create motion profiles of individual users. Nor does FAIRTIQ sell any related customer data to 3rd parties.