Account deletion

We are very sorry that FAIRTIQ did not make you happy. Is there anything more we can do? We would be glad to help.

If you are in Switzerland, you might be interested to learn more about the differences between FAIRTIQ and SBB EasyRide.

The travel data in accordance with our Privacy Policy shall be retained for after-sales services of partner transportation companies and for the purpose of combating abuse for 12 months after the end of the journey. Subsequently, anonymisation of this data takes place, so that no conclusions about the customers are possible anymore.

If you would like to delete your account before the anonymisation of your data, please reach out to us via the menu item “contact” or via e-mail

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