On May 1st, 2023 all FAIRTIQ users* have been informed by e-mail about the Privacy Notice and General Terms and Conditions update, coming into effect on May 3rd, 2023.
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Hello 👋
We just want to pre-inform you about the upcoming changes to our GTC and privacy notice that are set to effect on 3.5.2023.
When you open the FAIRTIQ app for the first time on or after 3.5.2023, a prompt will appear in the app asking you to agree to the updated GTC. You will have to give your consent in the app once. Otherwise, you will not be able to start your FAIRTIQ journey after 3.05.2023.
The main GTC updates
In the GTC, the section about the processing of personal data has been shortened. All information can be found uniformly in the privacy notice.
Main changes in the privacy notice in a nutshell
Our updated privacy notice includes privacy icons to create additional transparency so that you know how your data is processed by FAIRTIQ.
The retention period for the general information about the customer and the fellow passengers has been shortened to 24months. As before, journeys are anonymised after the end of the customer care period.
Some stations in the German North Rhine-Westphalia with difficult location possibilities are equipped with Bluetooth beacons. The app collects the signals from the beacons to allow the location and check in/out at these stations.
As a side effect of the app’s success, we had to start automating our fraud prevention and detection processes. The algorithms in use include automatic decision-making and profiling mechanisms.
We are planning to provide data for scientific research purposes (academia). In such cases, we’ll ensure it’s not possible to link the data with individual users.
