General Terms and Conditions
I. PROVISIONS TO BE APPLIED
The General Terms and Conditions and Conditions of Carriage of individual partner transport companies can now be accessed directly via the app. We have implemented this at the request of our partners.
II. FAIRTIQ APPLICATION
B. Using the application
Both the Data Protection Declaration and the GTC now include a reference to the fact that, in order to fulfil the contract, FAIRTIQ has to share data with its service providers.
III. ELECTRONIC TICKETS
F. Validity of the electronic ticket, 3. Check-in and check-out
We have added a detailed description of the moment during the check-in process when the contract is concluded.
I. No changes or exchanges, no right of cancellation
Tickets may not be cancelled. They will only be charged to the user account if the system has recognised that a journey has been taken. This does not affect the user's right to lodge a complaint against journeys which have been charged incorrectly.
L. Saved subscriptions
Users can now store up to three subscriptions and discount cards on their FAIRTIQ account at any one time. The sentence "Only one subscription of an association can be saved" has therefore been removed.
IX. NOTE ON THE OBLIGATION TO PROVIDE INFORMATION ON THE POSSIBILITY OF DETECTING AND CORRECTING INPUT ERRORS
We have added a note to our GTC explaining how input errors can be corrected.
General Terms and Conditions
A. RESPONSIBLE PERSONS AND APPLICABLE LAW
The individual responsibility model with regard to data protection now applies, by default, between FAIRTIQ and its partner transport companies and associations. This change does not affect FAIRTIQ users.
C. PROCESSING PURPOSES AND MODALITIES
We are constantly working to improve FAIRTIQ. To optimise the calculation and pricing of journeys, we require access to travel data. The more data we have, the better the FAIRTIQ upgrades. Nonetheless, you have the right to refuse the use of your travel data for this purpose.
D. LEGAL BASIS
On the advice of legal experts, we now provide a detailed description of the legal basis for the processing of personal data.
F. FORWARDING OF DATA
In the event that we transfer personal data to our partners – e.g. for the purposes of customer service provision – we will comply with the notification obligation stipulated in the EU General Data Protection Regulation. We now state this clearly and explicitly.
H. DATA STORAGE AND DELETION
In the event of a well-founded suspicion of abuse, we reserve the right to retain personal data for more than 12 months. The purpose of such action is to prevent the recurrence of the abuse and to enforce our rights. Unfortunately, we feel compelled to add this provision due to the incidents of fraud that we have to contend with from time to time. We now also provide more detailed information on the duration of personal data retention.
If a suspicion of abuse proves unfounded, the account concerned is unblocked. The travel data on this account will be anonymised 12 months after the account is unblocked.
L. DATA STORAGE OUTSIDE SWITZERLAND or THE EUROPEAN UNION
As a result of the EU Court of Justice's ruling on Case C-311/18, the transfer of personal data to a third country can no longer be based on the EU-US Privacy Shield. We have supplemented our data transfer safeguards in response.
