📍 iOS "Always Allow" location permission

Unfortunately, the "Allow While Using App" setting is not sufficient enough for FAIRTIQ to work properly. With this setting, we would no longer receive your location data if your FAIRTIQ app was closed/shut down. Your FAIRTIQ app could have been shut down due to several different reasons – because of a system error, your phone ran out of battery, you swiped it away, a new version was installed during your trip, and so on. You get the idea. 

The "Always Allow" permission is the only way for FAIRTIQ to restart (during the journey) and continue receiving your location data in these cases. This ensures that your trip is correctly computed and that you receive check-out warnings and Smart Stop. 

And that's the reason, why "Always Allow" is needed.

Honestly, this can be a bit confusing because there are two steps to give the permission "Always Allow".

Here's everything explained:

1) First, when you install or reinstall the FAIRTIQ app, you will be presented with a screen asking for your location permission, giving you three options:

• "Allow Once" – gives one-time access to your location. If the app wants to access your location again, it has to ask again.
• "Allow While Using App" – gives the app permission to access your location, but only when the app is open.
• "Don’t Allow" – means the app will continue to not have access to your location.

This is what it looks like on different iOS versions:

iOS 13	iOS 14

 

Attention: Unfortunately, at this point, iOS does not give the option “Always Allow”, which we need to make sure your journey is detected correctly. Because of this, we ask you to select “Allow While Using App” at this point. 

2) Secondly, at a later point, iOS will prompt you again to switch from "Allow While Using the App" to "Always Allow". This prompt will look like this:

This prompt usually appears after a few days. It’s important to note that our app does not control when this prompt is shown. This is controlled by your device’s operating system.

Once this prompt is shown, we require you to select the "Always Allow" setting for the reasons we explained above. 

If you’re curious when exactly FAIRTIQ uses your location, you can navigate to Settings > Privacy > Location Services on your iPhone’s Settings app. 

Next to FAIRTIQ, you will see....

- a purple arrow if we used your location in the last minute:

- a grey arrow if we used it in the last 24 hours:

As we don't receive your location if the app is in the background and you’re not travelling, the grey arrow will disappear 24 hours after your position was last used by the app. 

No. If we did that, the grey arrow would not disappear. It's 24 hours counting from the last time we received a position.