FAIRTIQ in About the FAIRTIQ App

Registration & Account

• Starting with FAIRTIQ
• Using FAIRTIQ: Requirements
• Language supported by the FAIRTIQ app
• Change of smartphone, phone number or network provider
• Account deletion

Personal data

• Permission settings and confidentiality on Android
• Permission settings and confidentiality on iOS
• Personal data: FAIRTIQ's privacy policy

Tickets & Validity

• Where can I travel using FAIRTIQ?
• How to change the travel region on the FAIRTIQ app?
• Tickets for additional passengers, dogs or bikes
• What do I need to do if I want to travel in between two regions supported by FAIRTIQ?
• Can I buy a ticket for a bike on FAIRTIQ?
• Can I buy tickets for my dog on FAIRTIQ?

Starting a journey

• How does FAIRTIQ work?
• What must I pay attention to before boarding a vehicle?
• How does the check-in work?
• The check-in is not working. Why?
• I have accidentally checked-in, will I be charged a ticket?
• What happens if for technical reasons I’m unable to check-in before I start my journey?

During the journey

• What should I do in case of ticket control?
• Should I stop FAIRTIQ if I transfer between two vehicles?
• Should I remain checked-in all day long, if I do more than one trip?
• What happens if I leave the perimeter of validity of FAIRTIQ
• What happens if my smartphone does not work during the journey?

Stopping the journey

• At the end of the journey
• How does the check-out work?
• I have forgotten to check-out at the end of the journey. What shall I do?
• Why am I not receiving any check-out reminders?
• How does the check-out reminder work?
• FAIRTIQ does not close my journey (the wheel keeps turning continuously)

Price of a journey

• How does the best price work?
• How do I see the price of a journey?
• Whats the difference between "Standard Journey Price" and "Charged Price"?
• I was charged too much for a journey. What shall I do?

Payment

• When are the journeys charged to my mean of payment?
• My payment could not be processed. What should I do?
• How can I have an overview of my past journeys and payments?
• I was charged a journey which I didn't do. What shall I do?
• Can I have a monthly or a yearly receipt?
• My means of payment was not accepted. Why?

Technical questions

• FAIRTIQ does not work. What can I do?
• Is FAIRTIQ compatible with the Huawei P40 series?
• Oldest Supported App Version
• Why am I not receiving the welcome email or daily receipts from FAIRTIQ?
• I have GPS issue on Android. How can I solve it ?
• How much data usage and battery is used by FAIRTIQ ?