About the FAIRTIQ App

Registration & Account

• ★ Starting with FAIRTIQ
• ★ Using FAIRTIQ: Requirements
• Language supported by the FAIRTIQ app
• Change of smartphone, phone number or network provider
• Account deletion

Settings and confidentiality of personal data

• ★ Permission settings and confidentiality on Android
• ★ Permission settings and confidentiality on iOS
• ★ Personal data: FAIRTIQ's privacy policy

Tickets & Validity

• ★ Where can I travel using FAIRTIQ?
• ★ Tickets for additional passengers, dogs or bikes
• ★ Can I buy a ticket for a bike on FAIRTIQ?
• How to change the travel region on the FAIRTIQ app?
• What do I need to do if I want to travel in between two regions supported by FAIRTIQ?
• Can I buy tickets for my dog on FAIRTIQ?

Starting a journey

• ★ How does FAIRTIQ work?
• ★ What must I pay attention to before boarding a vehicle?
• ★ How does the check-in work?
• The check-in is not working. Why?
• I have accidentally checked-in, will I be charged a ticket?
• What happens if for technical reasons I’m unable to check-in before I start my journey?

During the journey

• ★ What should I do in case of ticket control?
• ★ Should I stop FAIRTIQ if I transfer between two vehicles?
• ★ Should I remain checked-in all day long, if I do more than one trip?
• What happens if I leave the perimeter of validity of FAIRTIQ
• What happens if my smartphone does not work during the journey?

Stopping the journey

• ★ What do I have to do after my journey?
• ★ How does the check-out work?
• ★ I have forgotten to check-out at the end of the journey. What shall I do?
• Why am I not receiving any check-out reminders?
• How does the check-out reminder work?
• FAIRTIQ does not close my journey (the wheel keeps turning continuously)

Price of a journey

• ★ How does the best price work?
• ★ How do I see the price of a journey?
• ★ Whats the difference between "Standard Journey Price" and "Charged Price"?
• I was charged too much for a journey. What shall I do?
• FAIRTIQ optimizes prices on a daily basis. What does that mean?

Payment

• ★ When are the journeys charged to my mean of payment?
• ★ My payment could not be processed. What should I do?
• ★ How can I have an overview of my past journeys and payments?
• I was charged a journey which I didn't do. What shall I do?
• Can I have a monthly or a yearly receipt?
• My means of payment was not accepted. Why?

Technical questions

• ★ Oldest Supported App Version
• ★ FAIRTIQ does not work. What can I do?
• ★ How much data usage and battery is used by FAIRTIQ ?
• Is FAIRTIQ compatible with the Huawei P40 series?
• Why am I not receiving the welcome email or daily receipts from FAIRTIQ?
• When does FAIRTIQ access your location data and what is the data used for?
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