About the FAIRTIQ App

Registration & Account

• Starting with FAIRTIQ
• Using FAIRTIQ: Requirements
• Promo codes and recommendations
• Languages supported by the FAIRTIQ app
• Change of smartphone, phone number or network provider
• Account deletion

Personal data

• iOS "Always Allow" location permission
• Permission settings and confidentiality on iOS
• Permission settings and confidentiality on Android
• Personal data: FAIRTIQ's Privacy Policy
• Update to the PP/GTC 2021

Tickets & Validity

• 9-euro ticket
• Area of validity of FAIRTIQ
• Change FAIRTIQ region
• Tickets for additional passengers, dogs or bikes
• Travel between FAIRTIQ regions

Starting a journey

• How to use FAIRTIQ
• Before boarding a vehicle
• Ticket settings (passes, travel class...)
• Check-in impossible
• Accidental check-in

During the journey

• Ticket inspection
• Transfer between two vehicles
• Several journeys within a day
• Leaving the area of validity
• Smartphone failure

Stopping the journey

• Smart Stop
• At the end of the journey
• Check-out impossible
• Forgotten check-out
• Check-out reminders

Price of a journey

• The Best Price
• The FAIRTIQ Bonus
• Difference between "Standard Journey Price" and "Charged Price"
• Pricing error

Payment

• Invoicing the journeys
• Payment Profiles "Personal" and "Work"
• Accepted means of payment
• Payment error
• Journeys and payment overview
• Means of payment is not accepted

Technical questions

• CO2 saved by using FAIRTIQ
• Huawei P40 and following
• Solving location issues on Android
• Data and battery usage