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Passengers
How it works
Area of validity
Data use
Public transport agencies
Our products
Partner with FAIRTIQ
Our partners
About us
Who we are
Our team
Help Center
Download the app for free
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Next stop FAIRTIQ? Join the Team!
Open positions
Download the app for free
App Store Download
Google Play Store
Passengers
How it works
Area of validity
Data use
Next stop FAIRTIQ? Join the Team!
Open positions
Public Transport Agencies
Our products
Partner with FAIRTIQ
Our Partners
Next stop FAIRTIQ? Join the Team!
Open positions
About us
Who we are
Our team
Next stop FAIRTIQ? Join the Team!
Open positions
Help Center
Passengers
How it works
Area of validity
Data use
Public transport agencies
Our products
Partner with FAIRTIQ
Our partners
About us
Who we are
Our team
Help Center
Download the app for free
App Store Download
Google Play Store
Next stop FAIRTIQ? Join the Team!
Open positions
Download the app for free
App Store Download
Google Play Store
Help Center
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How to use FAIRTIQ
Invoicing the journeys
Area of validity: Switzerland and Liechtenstein
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About the FAIRTIQ App
ABOUT THE FAIRTIQ APP
Registration & Account
Starting with FAIRTIQ
Using FAIRTIQ: Requirements
Promo codes and recommendations
Languages supported by the FAIRTIQ app
Change of smartphone, phone number or network provider
Account deletion
Personal data
iOS "Always Allow" location permission
Permission settings and confidentiality on iOS
Permission settings and confidentiality on Android
Personal data: FAIRTIQ's Privacy Policy
Update to the PP/GTC 2021
Tickets & Validity
9-euro ticket
Area of validity of FAIRTIQ
Change FAIRTIQ region
Tickets for additional passengers, dogs or bikes
Travel between FAIRTIQ regions
Starting a journey
How to use FAIRTIQ
Before boarding a vehicle
Ticket settings (passes, travel class...)
Check-in impossible
Accidental check-in
During the journey
Ticket inspection
Transfer between two vehicles
Several journeys within a day
Leaving the area of validity
Smartphone failure
Stopping the journey
Smart Stop
At the end of the journey
Check-out impossible
Forgotten check-out
Check-out reminders
Price of a journey
The Best Price
The FAIRTIQ Bonus
Difference between "Standard Journey Price" and "Charged Price"
Pricing error
Payment
Invoicing the journeys
Payment Profiles "Personal" and "Work"
Accepted means of payment
Payment error
Journeys and payment overview
Means of payment is not accepted
Technical questions
CO2 saved by using FAIRTIQ
Huawei P40 and following
Solving location issues on Android
Data and battery usage
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Send us a message
Registration & Account
Starting with FAIRTIQ
Using FAIRTIQ: Requirements
Promo codes and recommendations
Languages supported by the FAIRTIQ app
Change of smartphone, phone number or network provider
Account deletion
Personal data
iOS "Always Allow" location permission
Permission settings and confidentiality on iOS
Permission settings and confidentiality on Android
Personal data: FAIRTIQ's Privacy Policy
Update to the PP/GTC 2021
Tickets & Validity
9-euro ticket
Area of validity of FAIRTIQ
Change FAIRTIQ region
Tickets for additional passengers, dogs or bikes
Travel between FAIRTIQ regions
Starting a journey
How to use FAIRTIQ
Before boarding a vehicle
Ticket settings (passes, travel class...)
Check-in impossible
Accidental check-in
During the journey
Ticket inspection
Transfer between two vehicles
Several journeys within a day
Leaving the area of validity
Smartphone failure
Stopping the journey
Smart Stop
At the end of the journey
Check-out impossible
Forgotten check-out
Check-out reminders
Price of a journey
The Best Price
The FAIRTIQ Bonus
Difference between "Standard Journey Price" and "Charged Price"
Pricing error
Payment
Invoicing the journeys
Payment Profiles "Personal" and "Work"
Accepted means of payment
Payment error
Journeys and payment overview
Means of payment is not accepted
Technical questions
CO2 saved by using FAIRTIQ
Huawei P40 and following
Solving location issues on Android
Data and battery usage