Looking for answers? We're here for you
FAIRTIQ Help Center
ABOUT THE FAIRTIQ APP
- About the FAIRTIQ App
- Starting with FAIRTIQ
- Using FAIRTIQ: Requirements
- Recommend FAIRTIQ to a new user
- Languages supported by the FAIRTIQ app
- Change of smartphone, phone number or network provider
- Account deletion
- iOS "Always Allow" location permission
- Permission settings and confidentiality on iOS
- Permission settings and confidentiality on Android
- Personal data: FAIRTIQ's Privacy Policy
- Update to the PP/GTC 2021
- Area of validity of FAIRTIQ
- Change FAIRTIQ region
- Tickets for additional passengers, dogs or bikes
- Travel between FAIRTIQ regions
- How to use FAIRTIQ
- Before boarding a vehicle
- Ticket settings (passes, travel class...)
- Check-in impossible
- Accidental check-in
- Ticket inspection
- Transfer between two vehicles
- Several journeys within a day
- Leaving the area of validity
- Smartphone failure
- Promo codes and vouchers
- The Best Price
- The FAIRTIQ Bonus
- Difference between "Standard Journey Price" and "Charged Price"
- Pricing error
Registration & Account
Personal data
Tickets & Validity
Starting a journey
During the journey
Price of a journey
Help by region
Categories
Tips from our team
Our entire team is devoted to helping you get the most out of FAIRTIQ
CONTACT US
Send us a message
Can't find what you're looking for?