Registration & Account

• ★ What must be done before first usage of the app?
• ★ What requirements must be met to use FAIRTIQ?
• ★ Where can I get a promotion code? Can I give my code to new users?
• Why do we need to enter personal information?
• I did not receive the text message required for the registration. Why?
• What happens if I change my smartphone?

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Tickets & Validity

• ★ Which Swiss mountain transports can be used with FAIRTIQ?
• ★ Where can travel using FAIRTIQ?
• ★ Can I use FAIRTIQ on SBB / Postbus lines?
• ★ Can I add an existing travel card to the FAIRTIQ App?
• Can I buy tickets for additional passengers with the FAIRTIQ App?
• Austria: I would like to add my VVV yearly pass to FAIRTIQ vmobil. How can I do that?

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Starting a journey

• ★ How does FAIRTIQ work?
• ★ How can I change my ticket settings (half-fare, travel class,…) ?
• ★ What must I pay attention to before boarding a vehicle?
• How does the check-in work?
• The check-in is not working. Why?
• I have accidentally checked-in, will I be charged a ticket?

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During the journey

• ★ What should I do in case of ticket control?
• ★ Should I stop FAIRTIQ if I transfer between two vehicles?
• ★ Should I remain checked-in all day long, if I do more than one trip?
• What happens I leave the perimeter of validity of FAIRTIQ
• What happens if my smartphone does not work during the journey?

Stopping the journey

• ★ What do I have to do after my journey?
• ★ How does the check-out work?
• ★ I have forgotten to check-out at the end of the journey. What shall I do?
• Why am I not receiving any check-out reminders?
• The app does not let me check-out. What shall I do?

Price of a journey

• ★ How does the best price work?
• ★ How do I see the price of a journey?
• ★ What is the FAIRTIQ bonus and how does it work?
• Whats the difference between "Journey cost" and "Billed cost"?
• I was charged too much for a journey. What shall I do?
• FAIRTIQ optimizes prices on a daily basis. What does that mean?

Payment

• ★ When are the journeys charged to my mean of payment?
• ★ My payment could not be processed. What should I do?
• ★ How can I have an overview of my past journeys and payments?
• Can I pay my FAIRTIQ ticket via invoice?
• I was charged a journey which I didn't do. What shall I do?
• Can I have a monthly or a yearly receipt?

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Technical questions

• ★ FAIRTIQ does not work. What can I do?
• ★ How can I change the language of FAIRTIQ?
• ★ How high is the data usage?
• Why does the location mode need to be set to high accuracy?
• Why do I need to disable battery saver when using FAIRTIQ on some android phones?
• How does the check-out reminder work?

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