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- About the FAIRTIQ App
- Starting with FAIRTIQ
- Using FAIRTIQ: Requirements
- Language supported by the FAIRTIQ app
- Change of smartphone, phone number or network provider
- Account deletion
- Permission settings and confidentiality on Android
- Permission settings and confidentiality on iOS
- Where can I travel using FAIRTIQ?
- How to change the travel region on the FAIRTIQ app?
- Tickets for additional passengers, dogs or bikes
- What do I need to do if I want to travel in between two regions supported by FAIRTIQ?
- Can I buy a ticket for a bike on FAIRTIQ?
- Can I buy tickets for my dog on FAIRTIQ?
- How does FAIRTIQ work?
- What must I pay attention to before boarding a vehicle?
- How does the check-in work?
- The check-in is not working. Why?
- I have accidentally checked-in, will I be charged a ticket?
- What happens if for technical reasons I’m unable to check-in before I start my journey?
- What should I do in case of ticket control?
- Should I stop FAIRTIQ if I transfer between two vehicles?
- Should I remain checked-in all day long, if I do more than one trip?
- What happens if I leave the perimeter of validity of FAIRTIQ
- What happens if my smartphone does not work during the journey?
- At the end of the journey
- How does the check-out work?
- I have forgotten to check-out at the end of the journey. What shall I do?
- Why am I not receiving any check-out reminders?
- How does the check-out reminder work?
- FAIRTIQ does not close my journey (the wheel keeps turning continuously)
- How does the best price work?
- How do I see the price of a journey?
- Whats the difference between "Standard Journey Price" and "Charged Price"?
- I was charged too much for a journey. What shall I do?
- Invoicing the journeys
- My payment could not be processed. What should I do?
- How can I have an overview of my past journeys and payments?
- I was charged a journey which I didn't do. What shall I do?
- Can I have a monthly or a yearly receipt?
- My means of payment was not accepted. Why?
- FAIRTIQ does not work. What can I do?
- Is FAIRTIQ compatible with the Huawei P40 series?
- Oldest Supported App Version
- Why am I not receiving the welcome email or daily receipts from FAIRTIQ?
- Solving location issue on Android
- How much data usage and battery is used by FAIRTIQ ?
Registration & Account
Tickets & Validity
Starting a journey
During the journey
Stopping the journey
Price of a journey
Help by region
Tips from our team
Our entire team is devoted to helping you get the most out of FAIRTIQ
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