About the FAIRTIQ App
Registration & Account
- ★ What must be done before first usage of the app?
- ★ How can I change the language of FAIRTIQ?
- ★ What requirements must be met to use FAIRTIQ?
- I would like to delete my FAIRTIQ account.
- Why am I not receiving the welcome email or daily receipts from FAIRTIQ?
- What happens if I change my smartphone, my mobile phone number or mobile network provider?
Tickets & Validity
- ★ Where can travel using FAIRTIQ?
- ★ Can I buy tickets for additional passengers with the FAIRTIQ App?
- ★ Can I buy a ticket for a bike on FAIRTIQ?
- How to change the travel region on the FAIRTIQ app?
- What do I need to do if I want to travel in between two regions supported by FAIRTIQ?
- Can I buy tickets for my dog on FAIRTIQ?
Starting a journey
During the journey
- ★ What should I do in case of ticket control?
- ★ Should I stop FAIRTIQ if I transfer between two vehicles?
- ★ Should I remain checked-in all day long, if I do more than one trip?
- What happens if I leave the perimeter of validity of FAIRTIQ
- What happens if my smartphone does not work during the journey?
Stopping the journey
- ★ What do I have to do after my journey?
- ★ How does the check-out work?
- ★ I have forgotten to check-out at the end of the journey. What shall I do?
- Why am I not receiving any check-out reminders?
- How does the check-out reminder work?
- FAIRTIQ does not close my journey (the wheel keeps turning continuously)
Price of a journey
Payment
- ★ When are the journeys charged to my mean of payment?
- ★ My payment could not be processed. What should I do?
- ★ How can I have an overview of my past journeys and payments?
- I was charged a journey which I didn't do. What shall I do?
- Can I have a monthly or a yearly receipt?
- My means of payment was not accepted. Why?
Technical questions
- ★ Oldest Supported App Version
- ★ FAIRTIQ does not work. What can I do?
- ★ How much data usage and battery is used by FAIRTIQ ?
- Is FAIRTIQ compatible with the Huawei P40 series?
- When does FAIRTIQ access your location data and what is the data used for?
- I have GPS issue on Android. How can I solve it ?
FAIRTIQ in Switzerland and Liechtenstein
Payment and bonus
Area of validity
Tickets and tariff
Travel settings
- ★ How can I change my ticket settings (half-fare, travel class,…) ?
- ★ Can I add an existing travel card to the FAIRTIQ App?
- What needs to be checked for traveling in Liechtenstein?
- I have a half-fare card on my Swisspass. Can I add it to FAIRTIQ?
- Can I add special travel card such as the ENGADIN Card or the Gleis 7?