Registration & Account
- ★ What must be done before first usage of the app?
- ★ What requirements must be met to use FAIRTIQ?
- ★ Where can I get a promotion code? Can I give my code to new users?
- Why do we need to enter personal information?
- I did not receive the text message required for the registration. Why?
- What happens if I change my smartphone?
Tickets & Validity
- ★ Where can travel using FAIRTIQ?
- ★ Can I use FAIRTIQ on SBB / Postbus lines?
- ★ Can I add an existing travel card to the FAIRTIQ App?
- Can I buy tickets for additional passengers with the FAIRTIQ App?
- Can I travel by boat using FAIRTIQ?
- Can I buy a ticket for a bike on FAIRTIQ?
Starting a journey
- ★ How does FAIRTIQ work?
- ★ How can I change my ticket settings (half-fare, travel class,…) ?
- ★ What must I pay attention to before boarding a vehicle?
- How does the check-in work?
- What happens if I do not check-in before the start of the journey?
- The check-in is not working. Why?
During the journey
Stopping the journey
Price of a journey
- ★ How does the best price work?
- ★ How do I see the price of a journey?
- ★ What is the FAIRTIQ bonus and how does it work?
- Whats the difference between "Journey cost" and "Billed cost"?
- I was charged too much for a journey. What shall I do?
- FAIRTIQ optimizes prices on a daily basis. What does that mean?
Payment
- ★ When are the journeys charged to my mean of payment?
- ★ My payment could not be processed. What should I do?
- ★ How can I have an overview of my past journeys and payments?
- Can I pay my FAIRTIQ ticket via invoice?
- I was charged a journey which I didn't do. What shall I do?
- Can I have a monthly or a yearly receipt?