Registration & Account

• Starting with FAIRTIQ
• Using FAIRTIQ: Requirements
• Recommend FAIRTIQ
• Languages supported by the FAIRTIQ app
• Change of smartphone, phone number or network provider
• Account deletion

View all

Personal data

• iOS "Always Allow" location permission
• Permission settings and confidentiality on iOS
• Permission settings and confidentiality on Android
• Personal data: FAIRTIQ's Privacy Policy
• Update to the GTC/ Privacy Notice 2023

View all

Tickets & Validity

• Avoid getting fined with FAIRTIQ
• Tickets for companions
• Area of validity of FAIRTIQ
• Change FAIRTIQ region
• Tickets for dogs, groups and bikes
• Travel between FAIRTIQ regions

View all

Starting a journey

• How to use FAIRTIQ
• Before boarding a vehicle
• Ticket settings (passes, travel class...)
• Impossible to start a trip
• Accidental start of a trip

View all

During the journey

• Ticket inspection
• Transfer between two vehicles & stopover
• Several journeys within a day
• Leaving the area of validity
• Smartphone failure

View all

Stopping the journey

• Smart Stop
• At the end of the trip
• Impossible to stop the trip
• Forgot to stop the trip
• Check-out reminders

View all

Price of a journey

• Promo codes and vouchers
• The best available Price
• The FAIRTIQ bonus
• Difference between "Standard Price" and "Charged Price"
• Pricing error

View all

Payment

• Invoicing the trips
• Payment card is rejected
• Refunds on FAIRTIQ
• Payment profiles "Personal" and "Work"
• Accepted means of payment
• Payment error

View all

Technical questions

• Solving location issues
• Wrong trip detection
• CO2 saved by using FAIRTIQ
• FAIRTIQ on Huawei P40 and following
• Data and battery usage
• Samsung - Solve location issues

View all