About the FAIRTIQ App

Registration & Account

• ★ What must be done before first usage of the app?
• ★ How can I change the language of FAIRTIQ?
• ★ What requirements must be met to use FAIRTIQ?
• Why do we need to enter personal information?
• I did not receive the text message required for the registration. Why?
• What happens if I change my smartphone, my mobile phone number or mobile network provider?

Tickets & Validity

• ★ Where can travel using FAIRTIQ?
• ★ Can I buy tickets for additional passengers with the FAIRTIQ App?
• ★ Can I buy a ticket for a bike on FAIRTIQ?
• How to change the travel region on the FAIRTIQ app?
• What do I need to do if I want to travel in between two regions supported by FAIRTIQ?
• Can I buy tickets for my dog on FAIRTIQ?

Starting a journey

• ★ How does FAIRTIQ work?
• ★ What must I pay attention to before boarding a vehicle?
• ★ How does the check-in work?
• The check-in is not working. Why?
• I have accidentally checked-in, will I be charged a ticket?
• What happens if for technical reasons I’m unable to check-in before I start my journey?

During the journey

• ★ What should I do in case of ticket control?
• ★ Should I stop FAIRTIQ if I transfer between two vehicles?
• ★ Should I remain checked-in all day long, if I do more than one trip?
• What happens if I leave the perimeter of validity of FAIRTIQ
• What happens if my smartphone does not work during the journey?

Stopping the journey

• ★ What do I have to do after my journey?
• ★ How does the check-out work?
• ★ I have forgotten to check-out at the end of the journey. What shall I do?
• Why am I not receiving any check-out reminders?
• How does the check-out reminder work?
• The app does not let me check-out. What shall I do?

Price of a journey

• ★ How does the best price work?
• ★ How do I see the price of a journey?
• ★ Whats the difference between "Standard Journey Price" and "Charged Price"?
• I was charged too much for a journey. What shall I do?
• FAIRTIQ optimizes prices on a daily basis. What does that mean?

Payment

• ★ When are the journeys charged to my mean of payment?
• ★ My payment could not be processed. What should I do?
• ★ How can I have an overview of my past journeys and payments?
• I was charged a journey which I didn't do. What shall I do?
• Can I have a monthly or a yearly receipt?
• My means of payment was not accepted. Why?

Technical questions

• ★ FAIRTIQ does not work. What can I do?
• ★ How high is the data usage?
• ★ How much battery is used by FAIRTIQ?
• When does FAIRTIQ access your location data and what is the data used for?
• Why does the location mode need to be set to high accuracy?
• I have GPS issue on Android. How can I solve it ?

FAIRTIQ in Switzerland and Liechtenstein

Area of validity

• ★ Which Swiss mountain transports can be used with FAIRTIQ?
• ★ Can I use FAIRTIQ on SBB / Postbus lines?
• Area of validity: Switzerland and Liechtenstein
• What needs to be checked for traveling in Liechtenstein?
• Can I travel by boat using FAIRTIQ?
• Does the App include/consider night supplements?

Tickets and tariff

• ★ Does FAIRTIQ support day passes and city tickets?
• ★ Does FAIRTIQ support SBB supersaver tickets ?
• Are multiple-journey tickets part of FAIRTIQ?
• Which tariffs are not supported by FAIRTIQ?

Travel settings

• ★ How can I change my ticket settings (half-fare, travel class,…) ?
• ★ Can I add an existing travel card to the FAIRTIQ App?
• I have a half-fare card on my Swisspass. Can I add it to FAIRTIQ?
• Can I add special travel card such as the ENGADIN Card or the Gleis 7?

Payment and bonus

• ★ Where can I get a promotion code? Can I give my code to new users?
• ★ What is the FAIRTIQ bonus and how does it work?
• I cannot add my REKA card onto FAIRTIQ. Why ?
• Can I pay my FAIRTIQ ticket via invoice?

FAIRTIQ in Göttingen (Germany)

Area of validity

• Area of validity: Göttingen

FAIRTIQ in Vorarlberg (Austria)

Area of validity

• Area of validity: Vorarlberg
• Can I travel with ÖBB in the rest of Austria ?

Travel settings

• I would like to add my VVV yearly pass to FAIRTIQ vmobil. How can I do that?
• Vorarlberg: Will my ÖBB-Vorteilscard be considered?
• I am a student, senior, ... - how do I get a discount?

FAIRTIQ in Linz (Austria)

Area of validity

• Area of validity: Linz

tickets and tariff

• Can children travel along with FAIRTIQ for free in Linz?
• Which tickets are supported in Linz?

Travel settings

• Which discounts are supported in Linz and how do I activate them?