Registration & Account

• Starting with FAIRTIQ
• Using FAIRTIQ: Requirements
• Recommend FAIRTIQ
• Languages supported by the FAIRTIQ app
• Change of smartphone, phone number or network provider
• Account deletion

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Personal data

• iOS "Always Allow" location permission
• Permission settings and confidentiality on iOS
• Permission settings and confidentiality on Android
• Personal data: FAIRTIQ's Privacy Policy
• Update to the PP/GTC 2021

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Tickets & Validity

• Tickets for companions
• Area of validity of FAIRTIQ
• Change FAIRTIQ region
• Tickets for dogs, groups and bikes
• Travel between FAIRTIQ regions

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Starting a journey

• How to use FAIRTIQ
• Before boarding a vehicle
• Ticket settings (passes, travel class...)
• Impossible to start a trip
• Accidental start of a trip

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During the journey

• Ticket inspection
• Transfer between two vehicles & stopover
• Several journeys within a day
• Leaving the area of validity
• Smartphone failure

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Stopping the journey

• Smart Stop
• At the end of the trip
• Impossible to stop the trip
• Forgot to stop the trip
• Check-out reminders

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Price of a journey

• Promo codes and vouchers
• The Best Price
• The FAIRTIQ bonus
• Difference between "Standard Price" and "Charged Price"
• Pricing error

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Payment

• Invoicing the trips
• Refunds on FAIRTIQ
• Payment profiles "Personal" and "Work"
• Accepted means of payment
• Payment error
• Trips and payment overview

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Technical questions

• Wrong trip detection
• CO2 saved by using FAIRTIQ
• FAIRTIQ on Huawei P40 and following
• Solving location issues on Android
• Data and battery usage

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