About the FAIRTIQ App
Registration & Account
- ★ What must be done before first usage of the app?
- ★ How can I change the language of FAIRTIQ?
- ★ What requirements must be met to use FAIRTIQ?
- Why do we need to enter personal information?
- I did not receive the text message required for the registration. Why?
- What happens if I change my smartphone, my mobile phone number or mobile network provider?
Tickets & Validity
- ★ Where can travel using FAIRTIQ?
- ★ Can I buy tickets for additional passengers with the FAIRTIQ App?
- ★ Can I buy a ticket for a bike on FAIRTIQ?
- How to change the travel region on the FAIRTIQ app?
- What do I need to do if I want to travel in between two regions supported by FAIRTIQ?
- Can I buy tickets for my dog on FAIRTIQ?
Starting a journey
During the journey
- ★ What should I do in case of ticket control?
- ★ Should I stop FAIRTIQ if I transfer between two vehicles?
- ★ Should I remain checked-in all day long, if I do more than one trip?
- What happens if I leave the perimeter of validity of FAIRTIQ
- What happens if my smartphone does not work during the journey?
Stopping the journey
Price of a journey
Payment
- ★ When are the journeys charged to my mean of payment?
- ★ My payment could not be processed. What should I do?
- ★ How can I have an overview of my past journeys and payments?
- I was charged a journey which I didn't do. What shall I do?
- Can I have a monthly or a yearly receipt?
- My means of payment was not accepted. Why?
Technical questions
- ★ FAIRTIQ does not work. What can I do?
- ★ How high is the data usage?
- ★ How much battery is used by FAIRTIQ?
- Why am I not receiving the welcome email or daily receipts from FAIRTIQ?
- When does FAIRTIQ access your location data and what is the data used for?
- Why does the location mode need to be set to high accuracy?