Before first use
During registration
Before your journey
- Is it possible to buy Tickets with FAIRTIQ for the shipping company of Lake Lucerne or the shipping company of Lake of Biel?
- What must I pay attention to before commencing a journey?
- How does the check-in work?
- Why can I not start the check-in?
- Can I buy tickets for additional passengers with the FAIRTIQ App?
- Where can FAIRTIQ be used?
Buy ticket
- I have accidentally checked-in, will I be charged a ticket?
- What happens if I do not check-in before the start of the journey?
- What happens if for technical reasons I’m unable to check-in before I start my journey?
- FAIRTIQ app does not work. What can I do?
- How can I buy a ticket?
- How does the FAIRTIQ-App work?
During your journey
- What happens I leave the perimeter of validity of FAIRTIQ
- What happens, if my smartphone does not work during a journey?
- Can a journey be interrupted without a check-out and a new check-in?
- What happens when changing from one line to another one?
- What do I need to consider for the ticket inspection?
After the journey
- How do I see the price of a journey?
- Whats the difference between "Journey cost" and "Billed cost"?
- I was charged too much for a journey. What shall I do?
- I have forgotten to check-out at the end of the journey. What shall I do?
- What do I have to do after my journey?
- The app does not let me check-out. What shall I do?
Further questions
- Which tariffs does FAIRTIQ not support yet?
- Price optimisation on daily basis
- Payment could not be processed
- Can the mean the saved means of payment be changed?
- Can I add an existing travel card to the FAIRTIQ App?
- I am not receiving any Check-out warnings?