🗝️ New Login Methods to FAIRTIQ

Updated
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Summary

FAIRTIQ is introducing new login methods to make your account more secure. You can now log in using email, Apple, or Google Login. Login via phone number will be phased out.

Until July 2025, your FAIRTIQ account was only linked to your phone number and SMS OTP. You can now also log in using the following methods:

  • Email (login code via email)
  • Apple Login (iOS)
  • Google Login (Android)

SMS logins will be gradually phased out as they are less secure. All users must add at least one new login method.

  An email address already stored (e.g. for receipts) does not enable login. You must add it manually under Login & Security.

How do I add a new login method?
  1. Update the FAIRTIQ app to the latest version
  2. Go to Menu → Settings → Login & Security
  3. Tap Add login method
  4. Select a method:
  • Apple Login (iOS)
  • Google Login (Android)
  • Email: enter your address and confirm the code

We recommend adding multiple login methods so you always retain access to your account.

How do I know if the migration was successful?
  • Open Menu → Settings → Login & Security.
  • If at least one login method is shown (email, Apple or Google), the migration is complete.
  • If you can remove your phone number, the migration was successful.
  • FAIRTIQ always requires at least one active login method.
I don’t receive the login code via email
  • Refresh your inbox manually
  • Open your email in a browser (e.g. Gmail or Outlook)
  • Check your spam or junk folder
  • Temporarily disable VPN or antivirus software
  • Try using mobile data instead of Wi-Fi

Alternatively, you can use Apple or Google Login.

I can’t find “Login & Security”
  • App not up to date: update the app in the store
  • Active trip: the section is hidden during an active trip
Can I remove my phone number?
  • Once you have added a new login method, you can remove your phone number
  • This is optional. Phone number login will be phased out
  • Removing it does not affect your account, trips, or settings
Can I use the same email address as another person?

No. One email address can only be linked to one FAIRTIQ account.

Alternatively, you can use Apple or Google Login.

I created a new account by mistake. What should I do?
  1. Delete the new account: Menu → Settings → Account → Delete account
  2. Log in again using your original phone number and SMS OTP
  3. Then add your new login methods under Login & Security
I have a new phone. How do I access my account?

Log in using one of the login methods you have added.

If you don’t have access to any method, contact support via the app.

Can I use Apple Login on Android or Google Login on iOS?

Apple Login is only available on iOS, and Google Login only on Android.

For all devices, we also recommend using email login.

*OTP = One-Time Password