đź”’ Permission settings and confidentiality on iOS

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Summary

Don’t worry, FAIRTIQ uses personal data exclusively for detecting your trips and finding the right tickets. We don't sell your personal data. 

Learn about the necessary permission settings on iOS for FAIRTIQ, location access, data usage, and battery consumption.

⚠️ This article is exclusively for iPhone/iOS users. For Android users, please refer to this page.

Which permission settings should I enable on iOS?

  • Location preferences: For your trip to be detected correctly, FAIRTIQ requires access to your location set to “While using the app” or “Always”. Please also make sure to keep FAIRTIQ active throughout your journey. You can let the app run in the background, but avoid closing it (e.g. by swiping it away) while travelling.
  • Motion & Fitness: Set to On, so that FAIRTIQ can detect footsteps and remind you to stop the trip when you have reached your destination.
  • Notifications: Set to On, so that FAIRTIQ can send you check-out reminders as well as a price summary of your trip.
  • Background app refresh: Set to On, so that FAIRTIQ can continue tracking your location if your phone is restarted.
  • Mobile data: Set to On, so that your mobile phone can communicate with FAIRTIQ during the trip, to guarantee a valid ticket.
  • WIFI and Bluetooth: We recommend activating these to improve the accuracy of your location data.
The easiest way to make sure all these permissions are enabled is to re-install the FAIRTIQ app and authorize all accesses.
When does FAIRTIQ access my location? How about background location?

FAIRTIQ only accesses your location when the app is in use or when a trip is ongoing.

If your phone indicates that FAIRTIQ accessed your location in the background, this usually means that a trip was running while the app was not visible on your screen. Don’t worry, FAIRTIQ does not track your location outside of these situations.

You can verify this directly on your iPhone:

  1. Open Settings > Privacy > Location Services.
  2. Find FAIRTIQ in the list and check the symbols:
    • A purple arrow indicates recent location access.
    • A grey arrow indicates location access within the last 24 hours.
  3. If you are not using FAIRTIQ, you will not see active location usage.
How does FAIRTIQ process my personal data?

We do not sell your personal data. At FAIRTIQ, we care deeply about data privacy and comply with national and international standards such as GDPR.

Learn more on our Legal & Compliance page
A blog article about data privacy written by our CTO

Battery usage

FAIRTIQ uses around 5% of battery per hour during a trip. Battery usage may increase if other apps or features are used at the same time.