🛡 Updates to FAIRTIQ’s Terms & Conditions and Privacy Notice

Key changes to the Terms & Conditions

• A clear explanation of who does what between FAIRTIQ and our transport partners, and how the travel contract is created in the app.
  👉🏻 Chapters: I. Provisions to be Applied; II.B Using the application; III.F.3 “Check-in and check-out”.
• Easy instructions for check-in, check-out, and Smart Stop, plus steps to take if a technical problem occurs.
  👉🏻 Chapters: III.F.3 “Check-in and check-out”; III.F.4 “Smart Stop”.
• Clearer information on fare calculation and optimisation, buying multiple tickets (for other passengers, dogs, or bicycles), and registering subscriptions.
  👉🏻 Chapters: III.K “Price calculation and optimisation”; III.A.2 “Electronic tickets for other passengers, dogs and bicycles”; III.L “Registration of subscriptions”; III.F.2 “Specific conditions”.
• Updated sections on applicable law, place of jurisdiction, and consumer dispute resolution (ADR) where needed.
  👉🏻 Chapters: VII “Applicable Law and Place of Jurisdiction”; VIII “Alternative Dispute Resolution (ADR) and Guarantee of Passenger Rights”.
• Improved wording and updated links to our help pages and the latest GTC.

The most important changes in the Privacy Notice

• Clearer description of processing and sharing personal data based on your explicit consent.
  👉🏻 Chapters: E & I
• Clearer definition of when we may contact you.
  👉🏻 Chapter: K

What’s new:

1. Smarter app experience – only with your consent

   To optimise how the app works for you and make it easier to use, we would like to analyse how the app is used – only with your explicit consent. This helps us understand which features are most helpful, where we can simplify interactions, and how we can make your experience even smoother.

   • Privacy-friendly: Data is collected in a pseudonymised form. We cannot personally identify you.
   • Voluntary and transparent: We will explicitly ask for your consent. You don’t want to participate anymore? No problem – your decision is voluntary and can be withdrawn at any time.
   • Secure processing: All analytics data is processed within Europe (EU/EFTA).

2. Enhanced protection – in the background

   We are adding an additional security layer to better protect the FAIRTIQ app from malicious attacks such as DDoS (Distributed Denial of Service).

   • This runs quietly in the background and does not affect your use of the app.
   • All data is processed within Europe (EU).

3. Support for inclusive fares

   To ensure we can offer the correct ticket to all users, including those who are eligible for special fare types (e.g. reduced fares for people with disabilities), we process this information only when you select such a ticket.

   • These specific fare options are currently available only in Linz (Austria) and Zlín (Czech Republic).
   • The choice is entirely yours – we only store that you selected a specific fare type.
   • This ensures we comply with regional fare rules and can offer you the best option.

Update regarding hCaptcha

To improve the security and stability of the FAIRTIQ app, we have introduced hCaptcha. This CAPTCHA service helps prevent automated misuse of our services.

• Section F (Legal basis): Now includes the legal basis for data processing with hCaptcha in accordance with the GDPR.
• Section I (Data sharing): Describes how hCaptcha works and how it is used in the app.

Key changes to the terms & conditions

Your FAIRTIQ account belongs to you.

Your account is personal and cannot be shared or transferred to others. If someone doesn’t have a FAIRTIQ account yet, they can easily create their own. However, you can travel with companions using your account.

Better safe than sorry

FAIRTIQ works closely with transport companies and authorities to ensure fair and secure use of the app. This includes monitoring potential misuse. In cases of justified suspicion, the affected user may be added to an internal register.

Fair usage for everyone

To ensure accurate pricing and smooth app performance, the app must have continuous access to your location data throughout your journey, from start to finish. Deliberately blocking or tampering with location data is not permitted.

For transparency and fraud prevention, we may, in certain cases, request a copy of the public transport subscription stored in your app. This helps us ensure a fair experience for all users.

Note: These measures are necessary to maintain the fair and secure operation of the app and to prevent misuse, in line with transport company and authority regulations.

Key changes to the privacy policy

New account creation options

You’ll soon have more ways to sign up and log in to FAIRTIQ, either via Social Login (Google or Apple) or the traditional method using your email and password. If you already have a FAIRTIQ account, nothing changes for you. You can continue using your current login method as usual.

Transparency in data sharing

We prioritize transparency and data protection. Our systems undergo regular audits to ensure compliance with legal requirements. In this context, auditors and consultants may be granted limited access to certain data to perform their duties.

In Switzerland, if fraud is confirmed, the affected account will be blocked across all FAIRTIQ-operated systems. In such cases, we may share data with our Swiss partners and add the account to a register.

Changes to data retention

To enhance data protection, we are reducing the retention period for location data that is not linked to public transport trips to two months.

Additionally, we’ve introduced change and deletion logs, which are securely stored in compliance with privacy regulations.

The most important changes:

Terms & Conditions

• Activation of PayPal as a payment method in Germany and Austria directly through our payment provider Adyen. All PayPal payments in Germany and Austria are processed through our subsidiary FAIRTIQ Germany. → See Section III E.
• Reminder: During ticket inspections, you must present a valid identity document. → Added in Section III G 2.

Privacy Notice

• Testing of an AI-supported customer service to reduce processing times for standard requests. → See Section G.
• Confirmation that all public transport tickets in Switzerland are priced via the central distribution platform NOVA. When the SwissPass is registered in the app, NOVA automatically takes your subscriptions into account. → See Section I.
• Update on data processing locations and data transfers to the USA, in accordance with the adequacy decision of the EU Commission. → See Section R.