💳 Payment error
If the payment couldn't be processed, your account has automatically been suspended. FAIRTIQ will try to charge your means of payment again and notify you if the issue is solved. You can, also, solve the issue manually.
A payment error occurs when your bank declines FAIRTIQ's transaction. The most frequent reasons are:
| Reason | Solution |
|---|---|
| The card has expired |
Please add your new card to FAIRTIQ (see below). Even if your card number stayed the same, you need to add it like a new card. |
| There isn't enough balance on your card or you have reached a limit. | Please charge your card and trigger the payment again by adding the card again to FAIRTIQ. |
| Your bank refused the transaction | Please call your bank for further help. |
| Fraud is suspected by your bank | Please call your bank for further help. |
| The card is blocked | Please unblock your card and add it again to FAIRTIQ. |
| The authorisation has expired | Please re-add your card to FAIRTIQ |
Rule of thumb
As a rule of thumb, re-adding your means of payment often solves the problem. For example, if the authorisation has expired, adding the payment method again will solve the issue.
To add a means of payment to FAIRTIQ, follow the steps on 💳 Adding a means of payment
FAIRTIQ offers two Payment profiles "Personal" and "Work", when you add your means of payment, make sure it is on the correct payment profile (if there is a mismatch between the profile of your invoice and the profile of your card, the payment will fail).