πŸ™ˆ Avoid getting fined with FAIRTIQ

Have more questions? Submit a request

We hate it when our users get fined

Fortunately, this is an extremely rare occurrence. Our users reach out to us with concerns related to fines in less than 1 out of every 20,000 FAIRTIQ journeys. This is our mission to ensure that none of our users ever experience this unsettling situation. Allow us to share some expert tips and guidance to help you avoid any anxieties when you see an inspector approaching to check your tickets.

There are 3 categories of things you should be aware of:

Wrong usage of FAIRTIQ
What to be careful about? Why?
LATE START
Always start FAIRTIQ BEFORE the effective departure of the vehicle.
In case of error, refer to this article: Impossible to start a trip
If the ticket is purchased after the departure of the vehicle (bus/train), the ticket is considered late and the inspectors are in their right to issue a fine.
EARLY STOP
Always stop FAIRTIQ AFTER you have exited the vehicle or station.
FAIRTIQ only has got your back between START and STOP. Inspectors are in their right to carry out several inspections during the same journey!
SMART STOP
If you are using Smart Stop & you transfer vehicles, make sure your journey is active before its continuation.
We built Smart Stop for your comfort. However, please have a quick look at your phone/FAIRTIQ app before continuing your journey.
COMPANION MODE
If you are traveling with a companion, check that "+1" is marked on the screen.An arrow points to the button for adding a fellow traveler, which is located on the right-hand side, directly above the button with which you can start a journey.
If your companions were not selected before STARTING FAIRTIQ, they do not have a valid ticket.
Wrong travel settings in the FAIRTIQ app
What to be careful about? Why?
WRONG PERSONAL INFORMATION
Ensure that first name, last name, and date of birth in the FAIRTIQ app match your ID (& Swisspass for Switzerland)
E-tickets are valid only if you can present a matching ID card.
WRONG TRAVEL SETTINGS
Before starting FAIRTIQ, ensure that the travel settings are correct:
  • Passes (e.g. only add a half-fare card if you own one)
  • Travel class (1st or 2nd class)
Inspectors might issue a fine for wrong travel settings: for example if you cannot present the pass you mentionned.
Technical difficulties
What to be careful about? Why?
PHONE REQUIREMENTS
Make sure that you have enough battery/mobile data for the trip. See Using FAIRTIQ: Requirements
If you cannot present your ticket at the inspection, the inspector might issue a fine.
LOCATION DATA
You must keep the location data setting of your smartphone active at all times during the journey.
Note: on Android, some battery-saving mode deactivate location data. See Solving location issues on Android
As you might know, FAIRTIQ uses your phone location data to ensure that the right journey is charged. If this data is cut, FAIRTIQ will interrupt your journey (after informing you via a notification).

Thank you for reading through this article - you now are a FAIRTIQ-pro. Don't worry, there should be no reasons for you to get fined. And in case of any problem, don't hesitate to contact us via your app !