💡 How to use FAIRTIQ

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Welcome to FAIRTIQ!

Our app offers a seamless travel experience, simplifying your journey from start to finish. Here's a concise guide on how to make the most of FAIRTIQ:

Do you already have a FAIRTIQ account? If not, please follow ✍ Starting with FAIRTIQ

Do you know where you can use FAIRTIQ? Refer to Area of validity of FAIRTIQ

Forget about pre-purchasing tickets; with FAIRTIQ, you're ready to go whenever you need to travel. Simply hit the "START" button when it's time to begin your journey.

1. START your journey

Open the FAIRTIQ app, and your nearest station will be automatically displayed. Ensure your ticket settings are accurate (travel class, cards, and passes).

Swipe right to "START," and you're all set!

Just remember to start your trip before your vehicle departs to ensure your ticket is valid. For troubleshooting, refer to 🚋 Impossible to start a trip.

2. Travel & Show your ticket

Enjoy your ride worry-free.

When inspection staff come around, simply tap "Show ticket," and they'll scan your QR code. Local regulations may require you to present identification upon request.

There's no need to stop FAIRTIQ when transferring between vehicles, but if you interrupt your journey for a longer time, it's best to STOP and re-START FAIRTIQ later.

3. STOP your journey

Swipe "STOP" when you reach your destination, and FAIRTIQ will handle the rest.

Do you sometimes forget to stop FAIRTIQ? Make sure to activate Smart Stop.

4. After your journey

FAIRTIQ takes care of everything else, including calculating the best available price and generating your invoice.

Any discounts or credits you're entitled to will be applied automatically overnight to your invoice. More info: Promo codes and vouchers.

Payment is processed either overnight or at the end of the month, ensuring a hassle-free experience. More info: Invoicing the trips.

If you prefer visual guidance, watch our instructional video demonstrating how FAIRTIQ works (alternative media to the article text):

Need Assistance?

If you have any questions, just contact us via your app. We will be happy to help!