Cannot start FAIRTIQ?
This guide will help you fix common problems so you can start your journey smoothly.
If you're having trouble starting your journey with FAIRTIQ, try the following steps:
- Wait 10–15 seconds: Give FAIRTIQ a little time to find your nearest station. This can sometimes take a few seconds.
- Check your location: Open Maps or Google Maps and make sure your current location is shown correctly. FAIRTIQ needs an accurate location to start your journey.
- Check your internet connection: Make sure you can access the internet using Safari or Chrome. FAIRTIQ needs an internet connection to start your journey.
- Close and reopen FAIRTIQ: Close the FAIRTIQ app completely, then open it again and try starting your journey.
- Update FAIRTIQ: Make sure you are using the latest version of the FAIRTIQ app. Open the App Store or Google Play Store and install any available update.
- Check your phone's compatibility: Make sure your phone meets the requirements for using FAIRTIQ. You can find these requirements on the Using FAIRTIQ: Requirements page.
If the problem continues, it is usually related to either your internet connection or your phone's location. Try the following:
Network Problems
- Turn off Wi-Fi and try using mobile data instead. Some public Wi-Fi networks require you to log in before they provide internet access, for example at a train station or on a bus.
- Make sure FAIRTIQ is allowed to use mobile data.
- Try switching between Wi-Fi and mobile data.
Location Problems
- Make sure your phone's location services are turned on.
- On iPhones, make sure your phone's date and time are set automatically.
- If you're using an Android phone, follow the specific instructions for fixing location issues.
Important Reminder:
Remember, it's your responsibility to make sure your journey has been successfully started before boarding. If you cannot start your journey with FAIRTIQ, please purchase a valid ticket another way.
We hope these steps help you solve the problem. Thanks for using FAIRTIQ!