🥹 Account deletion

Have more questions? Submit a request

Don't go 😢 🫶🏻

We are very sorry that FAIRTIQ did not make you happy. Is there anything more we can do? If yes, contact us via your app - we are here for you!

If you're in Switzerland, did you know FAIRTIQ is different from SBB EasyRide? We'd love to tell you more about it via this article: Difference between FAIRTIQ and other automated ticketing apps (CH)

For your privacy, we are required to keep your travel info for 12 months for customer service and safety reasons. After that, we make sure it's anonymous, so no one knows it was you.

Want to remove your account before that? No problem! Here is how:

  • Open the FAIRTIQ app
  • Menu "☰"
  • Settings
  • Account
  • Delete account
  • Follow the procedure until deletion.

If you don't have the app anymore, just contact us via this help center and we'll help you out with deleting your account. 👍