📍 Solving location issues

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Sometimes, FAIRTIQ* wrongly detects your trip? Or did you receive a message that asked you to revise your location settings? Then, you’ve come to the right place.


FAIRTIQ* uses the location data from your smartphone to detect your journey and sell the best available ticket. However, some phone providers implement features that temporarily suspend location data access to specific apps (usually to conserve battery life). Unfortunately, this can lead to instances of inaccurate journey detection, resulting in the sale of incorrect ticket prices.

Generally, and before we go into the details associated with different devices, we recommend the following:

  • Do not use Power Saving Mode. 🔋
  • Do not activate the Airplane Mode. ✈️
  • Do not deactivate Location Services. 📍
  • Do not close the app before the journey was correctly billed. 💵

ℹ️ If you’re worried about data privacy and what happens with your data, you can check out our Privacy Policy

To ensure that you always receive the best ticket fare and enjoy a seamless experience with FAIRTIQ*, please proceed through the following links. Your cooperation greatly contributes to the effectiveness of our ticketing solution.


Next steps: What phone do you use?

iPhone (iOS)  ·  Samsung   ·   Another Android phone

*Note: are you using another check-in app such as ZVV or BLS ?
Then please replace "FAIRTIQ" with the name of your app of usage.