Summary
Sometimes, FAIRTIQ* wrongly detects your trip? Or did you receive a message that asked you to revise your location settings? Then, you’ve come to the right place.
FAIRTIQ* uses the location data from your smartphone to accurately detect your journey and provide you with the best available ticket. However, certain phone providers may implement features that temporarily suspend location data access to specific apps, typically to conserve battery life. Unfortunately, this can occasionally result in inaccurate journey detection and the sale of incorrect ticket prices.
To ensure a seamless experience with FAIRTIQ* and to receive the most accurate ticket fare, we recommend the following:
- Do not use Power Saving Mode. 🔋
- Do not activate the Airplane Mode. ✈️
- Do not deactivate Location Services. 📍
- Do not close the app before the journey was correctly billed. 💵
If you’re worried about data privacy and what happens with your data, you can check out our Privacy Policy.
To ensure that you always receive the best ticket fare and enjoy a seamless experience with FAIRTIQ*, please proceed through the following links. Your cooperation greatly contributes to the effectiveness of our ticketing solution.
Next steps: What phone do you use?
Usually, the location data access from iPhones is generally of good quality. If you have been asked to improve, we highly recommend a re-installation of the app.
Further information can be found on Permission settings and confidentiality on iOS
If you have an Samsung phone, pay close attention to the recommendations below:
Location errors are common occurrences with Samsung devices.
-
Go to your phone settings > Apps > FAIRTIQ*. Make sure that Remove permissions if app is unused is disabled
-
Go to your phone settings > Apps > FAIRTIQ* > Battery. Select Unrestricted
-
Go to your phone settings > Device care > Battery > App power management. If FAIRTIQ is in the "sleeping apps" list, remove it. Then, add FAIRTIQ to "Apps that won't be put to sleep"
-
Go to your phone settings > Device care > Battery > App power management > three-dot menu (top right corner) > Adaptive battery. Make sure that Adaptive battery is disabled.
Note: if adaptive battery is enabled, FAIRTIQ will be mostly unable to use location data as soon as the app is not open on the screen anymore. The lower the battery is, the worse the GPS location quality.
With OS update, some keywords might change. If you have any questions, contact us via your FAIRTIQ app.
If you have an Android phone, please follow the recommendations below:
Disable any battery saving settings for FAIRTIQ* including Power Saving Mode, Battery Management or any third-party apps. This will not affect your power saving settings for other apps. Please see below for more information on your specific device.
| Phone | Instructions |
|---|---|
| Google Pixel |
|
| HTC | Settings > Power > Battery optimization > Not optimized > All apps FAIRTIQ* > Don't optimize > Done. |
| Huawei |
|
| LG | Settings > Battery & power saving > Battery usage > Ignore optimizations > turn ON for FAIRTIQ. |
| Motorola | Settings > Battery > select the menu in the upper right-hand corner> Battery optimization > Not optimized > All Apps > FAIRTIQ* > Don't Optimize. |
| OnePlus (using OxygenOS Settings) | Settings > Battery > Battery optimization > select menu at the top > switch to All apps list > FAIRTIQ* > Don't optimize. |
| Sony | Settings >Battery > select the menu in the upper right-hand corner > Battery optimization > Apps > FAIRTIQ*. |
| Xiaomi (MIUI OS) |
|
With OS update, some keywords might change. If you have any questions, contact us via your FAIRTIQ app.
*Note: are you using another check-in app such as ZVV or BLS ? Then please replace "FAIRTIQ" with the name of your app of usage.