Travel with your Tourist Card using FAIRTIQ in Neuchâtel and Zug
Welcome to Neuchâtel and Zug Region! If you are staying there and have received a tourist card at your hotel, you can enjoy free public transport trips within the region using FAIRTIQ! This guide will walk you through how to use your tourist card, what areas it covers, and how to resolve any issues that may arise.
How it Works
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Get Your Tourist Card at Hotel Check-in
When you check in at your hotel, you will receive your tourist card. -
Find Your FAIRTIQ Promo Code
Open your tourist card and locate the 20-digit FAIRTIQ promo code.The distribution of the FAIRTIQ Promo Code is organized by the respective tourism agency. For any questions, refer to:
Neuchâtel Region: Neuchâtel Tourist Card or NTC Web App
Zug Region: Zug Tourism FAIRTIQ -
Download FAIRTIQ and Create an Account
Download the FAIRTIQ app from the Apple App Store or Google Play Store and create an account. You’ll be asked to add a valid payment method (just in case you travel outside the free journey area). Add companions if traveling with them. If you have a Swisspass, link it to your profile and your companions' profiles. -
Add Your Tourist Card Promo Code
Enter the promo code from your tourist card into your FAIRTIQ account to activate your free journeys within the validity area.⚠️ If you don’t properly add your promo code, your trips will be charged to your payment method.
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Travel Using FAIRTIQ
Travel as usual with the FAIRTIQ app. Be careful—if your journey goes beyond the free travel area, you will be charged for the entire trip. -
Voucher Generation
At the end of your journey, the regular price for the trip appears. If your journey qualifies for free travel, a voucher will be automatically generated to cover the cost. You can find it in the "Promotions" section of the app. -
Invoicing
The voucher will be applied to your invoice overnight, reducing the price of your trip to zero. You can check your updated invoice in the app the following morning.
Area of Validity
Please note that only journeys entirely within the validity area are covered by your tourist card. If you travel outside the covered area, you will be charged for the extra distance.
- Neuchâtel: All public transport within Onde Verte in 2nd class. Boat rides are not covered by the NTC-Transport offer.
- Zug: All public transport within TV Zug in 2nd class, including boats on Lake Zug and Lake Ägeri.
Frequently Asked Questions
About FAIRTIQ & the Tourist Cards
After receiving your tourist card, open the FAIRTIQ app and enter the 20-digit promo code in the "Promotions" tab of your FAIRTIQ app. The FAIRTIQ app will notify you when the promo code has been correctly added.
The distribution of the FAIRTIQ Promo Code is organized by the respective tourism agency. For any questions, refer to:
- Neuchâtel Region: Neuchâtel Tourist Card or NTC Web App
- Zug Region: Zug Tourism FAIRTIQ
Yes, it is!
- Neuchâtel Region: Human companions, bikes, and dogs.
- Zug Region: Human companions
➡️ More info: Tickets for companions
Yes, FAIRTIQ allows you to travel:
- throughout Switzerland (Area of Validity: Switzerland and Liechtenstein)
- In some regions in France, Germany, Austria (Area of Validity of FAIRTIQ in Europe).
The regular price will be charged if you travel outside the area of validity of the Tourist Cards.
After the Trip
Don't worry - it probably is not the case! At the end of each trip, FAIRTIQ shows the regular price & issue a voucher of an equivalent amount. The voucher is visible in the "Promotion" section of your FAIRTIQ app & the voucher will be added by FAIRTIQ onto your invoice during the night after the journey.
This might happen if you traveled entirely or partly outside the validity area, or if you did not correctly add your promo code.
If this happens, feel free to contact our dedicated support team via your FAIRTIQ app by using the keyword "NTC" (for Neuchâtel) or "ZC" (for Zug). While we cannot apply the offer retroactively or issue refunds, but we may offer travel credit to be used anywhere in Switzerland.
It is not possible, as the tourist card only covers journeys made entirely within the area of validity in 2nd class. If your journey is fully or partially outside the validity area, it will be fully charged.
The free journeys apply from the moment you've entered the promo code. If you add it after your trip, future journeys within the validity area will be free, but past journeys cannot be refunded.
If this happens, feel free to contact our dedicated support team via your FAIRTIQ app by using the keyword "NTC" (for Neuchâtel) or "ZC" (for Zug). While we cannot apply the offer retroactively or issue refunds, but we may offer travel credit to be used anywhere in Switzerland.
Contact us
If you need further help or have any questions, feel free to contact us through the FAIRTIQ app. For dedicated support, use the keyword "NTC" (for Neuchâtel) or "ZC" (for Zug) in your request text. If you don't have the app, you can also reach us via this contact form.
Thank you for using FAIRTIQ!
We hope you enjoy your time exploring the Neuchâtel and Zug regions and thank you for using FAIRTIQ! Did you know our app also covers public transport across Switzerland, as well as in 20+ regions in Germany, France, Austria, and Denmark? You can use the same account to travel seamlessly in these locations. Find out more on our website: Area of Validity.